After watching Channel 2 and the report they did on this photographer April 3rd, I believe it's safe to say he is a fraud. If you are a reputable business you will not take money upfront nor ask for money upfront from any client. You want your clients to be pleased with the work performed and if they aren't you try and correct it to the best of your ability. It's unfortunate there wasn't a written agreement between this unfortunate couple, but verbal agreements are binding in the state of Texas. The "right" thing for you to do Mr. Kincaid, if you have a conscience at all, is not only give this couple their photos but also refund their money...what you have done is wrong on so many levels. Your inner circle can see through your lack of morals for sure! Judgement day will have your scorecard!